Why do you visit us?

Complete Top Tasks Exercise

In the beginning: websites were about information, organisations used them to put as much detail about themselves as they could with little, or no, thought to whether their customers really wanted to wade through all the confusing ‘carbon’ of information to find the ‘diamond’ task that they had visited for in the first place. Good organisations do not use their websites to tell you how great they are, they demonstrate that greatness by making it easy for you to complete tasks.

As part of the redesign of the Warwickshire website we have been looking at why people visit us in the first place. It turns out that you are not visiting us to see how well we can describe our services or for our lovely images, you are just not that bothered! More often, than not, you are visiting us to complete tasks that are important to your life, for example to find out how to register births, deaths or marriages or to locate your nearest children’s centre.

We are committed to moving away from an information-based website and towards a task-based one, but for this to work the process of completing tasks on the new site needs to be as easy for you as we can make it. We can’t do this without your help.

We need you to tell us the tasks that you are most likely to visit the Warwickshire website to complete. To help with this we have created the survey below that features a long list of all the tasks that the site can be used to complete.

Complete Top Tasks Exercise

To help us to get the best results, we don’t want you to think too much about the top 5 choices, which may seem strange, but often your first, spontaneous choices will be the most accurate for you and that is the information we want. Aim to spend no more than 2 minutes making your choices.

Get Involved! (Part 1)

In earlier posts and new stories, we have hinted that we will be using your feedback to shape the websites. This wasn’t a hollow promise, and your time to shine is now here.

Sort Warwickshire’s Services

As we’ve mentioned, Warwickshire County Council offers an awful lot of services, and we need to start structuring the website in a way that makes it easy to find them.

When we (as WCC staff) think of how our services might be ordered, we often fall into the trap of following our internal structures. So instead of finding a service in a ‘useful’ section, it’ll be hidden in one named after a department or a team, which may make no sense to you.

So we would like you to categorise our services for us. We promise, it’ll only take a few minutes. In fact, the quicker and more impulsive your answers, the better! There are 166 services to sort, but we really don’t expect anyone to work through them all. Just click the ‘Done’ button when you’ve had enough.

Now that the evenings are drawing in, why not make an evening of it and get the whole family involved? The more people doing this, the better the website at the end.

Simply visit the following website and follow the instructions.

Sort Warwickshire’s Services

It’s completely anonymous, there are no right or wrong answers, and the only prize is the warm sense of pride from knowing that you helped shape such a well-visited website.

Many thanks in advance!

P.S.
For the record, we’re using a piece of kit called WebSort.